Details you need to pay attention to when registering and logging into QuickConnect at Synology

1. QuickConnect tips:

To use Synology’s official QuickConnect, you need to register a Synology account. The registration address is:https://account.synology.cn/zh-cn/register
QuickConnect allows client applications to connect to Synology NAS via the Internet without setting up port forwarding rules. QuickConnect works with other Synology-developed packages such as Audio Station, Video Station, Download Station, Surveillance Station, Photo Station, File Station, Note Station, CMS, Cloud Station and mobile device applications.

The above is Synology’s official explanation of QuickConnect. Simply put, QuickConnect is a benefit for genuine Synology users, allowing entry-level users to easily penetrate the intranet and remotely access Synology NAS resources on the external network. This is also one of the competitive advantages of Synology NAS.

After enabling QuickConnect, you will register a QuickConnect ID, which is equivalent to opening a second-level domain name for your Synology NAS. Through the QuickConnect ID, you can easily access your Synology NAS. Example:

The QuickConnect ID of each Synology NAS is unique. If it is already occupied by another user when registering, you can only change the ID and register again.
In this example, our registered ID is Lifeisgood.
Then, the URL to access Synology NAS in the browser is quickconnect.cn/lifeisgood, or lifeisgood.quickconnect.cn.
The above is one of the ways to use QuickConnect ID to access and manage Synology. When we want to use audio station, video station, download station and other packages, the server name that needs to be filled in on the web page or client is Lifeisgood (that is, the unique QuickConnect ID of the Synology NAS).

2. QuickConnect connection failed

Under normal circumstances, there will be no problem using QuickConnect ID to remotely access Synology NAS. I have a NAS. For five or six years, connection failures are basically due to external environmental reasons, such as the surrounding construction site cutting off the optical fiber, or power outages, etc.

However, in April last year, we encountered a problem where the external network could not be accessed using QuickConnect ID.

If remote access is not possible for the time being, then come to the same LAN as the Synology NAS for troubleshooting and debugging. Log in to the DSM system, go to Control Panel-Connectivity-QuickConnect, and find that there is indeed a problem. First, the check to enable QuickConnect has been cancelled; second, in the status bar at the bottom, there is a line of red prompts “A network error has occurred, please check DNS and network settings.”

3. Quick solution to connection failure

Step 1. Check the network connection.

In the Control Panel-Network-Network interface, view the LAN connection. Your Synology NAS may be connected to your home router or your office network. Make sure it says Connected here.

Step 2. Modify DNS settings.

Go to the Control Panel-Network-General page and first look at the DNS server settings. Usually there is no need to fill in here, and an automatically obtained DNS server address will be displayed by default. In this example, 192.168.1.1 is the address of the home router. Such a setting can no longer support QuickConnect connections. It needs to be modified below.

Still on the Control Panel-Network-General page, check Manually configure DNS server.
Domestic users, please fill in the preferred DNS server, the IP address is: 114.114.114.114, otherwise 1.1.1.1 or 4.2.2.1.
The backup DNS server can be left blank. If you are not sure, fill in the original 192.168.1.1.
After filling it out, check that it is correct, and click the Apply button in the lower right corner. We have completed the modification of DNS settings.
Actual testing shows that after modifying the DNS configuration above, we can use QuickConnect to remotely access Synology NAS normally.