Privacy Statement

AiNas.cc provides software resources, technical guides, and digital services for NAS and related systems. This privacy statement explains what data we collect, why we collect it, and how we protect it.

1) Data We Collect

• Account and contact information you submit (such as email address).
• Order and payment metadata required for transaction processing.
• Support communications and technical details you provide when requesting help.
• Basic analytics and security logs used for fraud prevention and service reliability.

2) How We Use Data

• To deliver purchased products/services and maintain customer accounts.
• To process payments and handle billing, refunds, and dispute responses.
• To provide customer support and troubleshoot technical issues.
• To improve platform quality, security, and operational stability.

3) Data Sharing

We do not sell personal data. We only share limited information with essential service providers (for example payment processing and hosting/security providers) to complete transactions and operate the service.

4) Data Retention & Security

We retain data only as long as needed for business, legal, tax, accounting, and security obligations. We apply reasonable administrative and technical safeguards to protect personal information.

5) Your Rights

You may request access, correction, or deletion of your personal data, subject to applicable legal and compliance requirements.

Privacy contact: myp0151@gmail.com

Return & Refund Policy

This policy applies to purchases made through AiNas.cc and related checkout pages.

1) Eligible Cases

• Product/service is materially different from the published description.
• Confirmed technical delivery failure that cannot be resolved within a reasonable support period.
• Refund obligation required by applicable law.

2) Non-Eligible Cases

• Completed digital delivery with no product defect.
• Custom/one-off service work already performed according to confirmed scope.
• Requests caused by buyer-side environment issues not reproducible by our support process.

3) Request Process

• Send request to myp0151@gmail.com with order number, issue description, and evidence.
• We review and reply in a reasonable timeframe, then provide refund, replacement, or corrective support when applicable.

4) Refund Method & Timing

Approved refunds are returned to the original payment method. Processing time may vary based on the payment provider and issuing bank.

5) Chargebacks

If a chargeback is opened, we may submit delivery and communication records to the payment provider for review.

Refund contact: myp0151@gmail.com

Last updated: 2026-05-23 (GMT+8)